"Bought my Hot Springs spa 2 years ago from Thomas at Luxury Pool and Spa in Charlottesville. Thomas and Laura are amazing. Knowledgeable with great customer service. I had my first issue with the spa today, and called Thomas for help. I explained that we are having a big party tomorrow, and everyone is looking forward to the spa. He was able to get a service tech to come to my house and resolve the issue. Same day service. Pretty amazing!" — Vince Tullo