We service all Hot Spring and Caldera Hot Tub Models
Luxury Pool and Spa is committed to providing its customers with the highest level of service. We are an Authorized Warranty Service Provider for all Watkins Mfg. Spa & Hot Tub products. This includes Hot Spring Spas, Caldera Spas, and Freeflow Spas.
Our full-time service department provides a complete range of service, repairs, part installation,replacements, and diagnostics.
Should you need service you will feel confident to know that we take great pride in servicing what we sell. It’s been our commitment since the beginning, and it’s what sets us apart from the others! We take care of our customers!
Please Read The Owners’ Manual. Make sure the filters are thoroughly cleaned, many times the spa will not work because the filters are dirty/clogged. Dirty filters are not covered under the warranty.
One of the best purchases ever made! The saying goes, experiences are worth more than things. Well, this hot tub is both! Incredibly luxurious and surprisingly powerful Massage in the Hot Spring Aria.
After visiting every show room in Charlottesville, Luxury Pool and Spa distinguished themselves with their products and wonderful service. Seamless experience from selection to delivery. Highly recommended!
Bought an above ground pool from them last year. They were very helpful with every step of the process. The staff and owner have always been pleasant to deal with. Luxury Pool and Spa will continue to receive my business.
I am a new pool owner and pretty much clueless to the operation and maintenance. Allen has gone above and beyond helping open our pool and get control of the pool chemicals. I had used a couple other local options but no one came close to their customer service. We are a long term customer now and highly recommend Luxury Pool & Spa.
I purchased a pool 12 months ago from Luxury Pool and Spa in Shirt Pump. We had a little issue when opening the pool this year. I called and left a message. Thomas called me back within an hour and was a true professional on the phone. He listened to my concerns, told me he would get back with me on Monday. Monday came and Thomas called as promised. Thomas and Racheal were able to address the issue and get everything corrected and fixed within 48 hours. The service was great, quick and they had the customers back...great company!
Thomas at Luxury Pool and Spa was extremely knowledgeable and professional. As a first-time spa owner it was a great comfort to have this expertise. Delivery and customer service, shopping experience were all very pleasant.
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