Customer Service

We are proud to offer service and repair for all brands of hot tubs.

Customer Service

We are proud to offer service and repair for all brands of hot tubs.

Luxury Pool and Spa is committed to providing its customers with the highest level of service. We are an Authorized Warranty Service Provider for all Watkins Mfg. Spa & Hot Tub products. This includes Hot Spring Spas, Caldera Spas, and Freeflow Spas.

Our full-time service department provides a complete range of service, repairs, part installation,replacements, and diagnostics.

Should you need service you will feel confident to know that we take great pride in servicing what we sell. It’s been our commitment since the beginning, and it’s what sets us apart from the others! We take care of our customers!

Please Read The Owners’ Manual. Make sure the filters are thoroughly cleaned, many times the spa will not work because the filters are dirty/clogged. Dirty filters are not covered under the warranty.

For Service on your spa, please give us a call

Henrico 804-364-3577
Fredericksburg 540-710-9700
Richmond (closed Wednesdays) 804-794-7721
Charlottesville 434-202-2331

Service Department Hours

MON-FRI 10:00 AM to 5:00 PM

  • Pre-delivery site inspection if needed
  • Delivery and Installation services
  • Full service department
  • Electrical services recommended
  • Parts and supplies available
  • Replacement covers
  • Relocation services if needed
  • Maintenance advice
  • Spa maintenance Tips

What Type of Service Do You Need?