Text Communication Privacy Policy | Luxury Pool & Spa
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Privacy Policy & Text Messaging Terms
Luxury Pool & Spa · Last updated: November 9, 2026
Luxury Pool & Spa (“Luxury Pool & Spa,” “we,” “us,” “our”)
Website: https://luxurypoolandspa.com/
Last updated: November 9, 2026
This policy explains what personal information we collect through our website, by phone, by email, by text message, and in our showrooms; how we use it; and the choices you have. By using our website or giving us your information, you agree to this policy.
1. Who We Are
Luxury Pool & Spa sells hot tubs, swim spas, pools, spa accessories and covers, water care products, and pool supplies, and provides service, repairs, and financing information, through showrooms in Virginia (see Contact Us below).
2. Information We Collect
- Information you give us: your name, email address, phone number, ZIP code, and mailing or service address, plus details about your request (for example, how many people will use a hot tub, features you are interested in, and your purchase timeframe) when you complete a form such as “Find The Perfect Hot Tub,” request pricing or a brochure, ask about financing, contact us, call us, text us, or visit a showroom.
- Information collected automatically: IP address, browser and device type, pages viewed, and referring website, collected through cookies and similar technologies.
3. How We Use Your Information
- To respond to your questions and requests for pricing, brochures, financing information, and service.
- To recommend products, schedule showroom visits, deliveries, and service, and complete your purchases.
- To send order, delivery, and appointment messages and, only with your consent, marketing messages by text or email.
- To operate, secure, and improve our website and business.
- To comply with legal obligations.
4. Text Messaging Provider (RingCentral)
We use RingCentral to send and receive text messages and to keep a record of those conversations. RingCentral processes this information on our behalf as our service provider. RingCentral’s own handling of data is described in the RingCentral Privacy Notice.
5. How We Share Information
We do not sell your personal information. We share it only with:
- Service providers that help us run our business, such as RingCentral (our text messaging provider), email delivery, website hosting, analytics, and financing partners you choose to apply with. They may use your information only to provide services to us or to you.
- Government or legal authorities when required by law or to protect rights and safety.
- A buyer or successor if our business is sold or merged.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only exception is the service providers described above, which process messages on our behalf and may not use your number for their own purposes.
6. Cookies and Analytics
Our website uses cookies and similar tools to make the site work and to understand how it is used. You can block or delete cookies in your browser settings; some features may not work as a result.
7. Email
Marketing emails include an unsubscribe link. You can also contact us through our contact form to opt out.
8. Retention and Security
We keep personal information only as long as needed for the purposes in this policy or as the law requires. We use reasonable administrative, technical, and physical safeguards, but no method of storage or transmission is completely secure.
9. Your Choices and Rights
You may ask us to access, correct, or delete your personal information, and you may stop marketing messages at any time (reply STOP to texts, or use the unsubscribe link in emails). Depending on where you live, state privacy laws may give you additional rights. Contact us using the details below and we will respond within the time required by law.
10. Children
Our website is not directed to children under 13 and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.
11. Third-Party Links
Our website links to other sites and social networks (such as Facebook, Instagram, YouTube, and Google Maps). We are not responsible for their privacy practices.
12. Changes
We may update this policy. The “Last updated” date above shows the current version.
13. Text Messaging Terms & Conditions
Program: Luxury Pool & Spa Text Messages, operated by Luxury Pool & Spa for customers and prospects in the United States.
Message types: When you opt in, we send text messages about your inquiry, quote or order; appointment, delivery and service reminders and updates; customer support replies; and, if you agree to marketing, promotions and offers.
If you consent to receive conversational, informational, and promotional text messages from Luxury Pool & Spa, you agree to receive those types of text messages from us. Reply STOP to opt out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. This page is our Privacy Policy and our text messaging terms and conditions.
How you opt in: By checking the text message consent box on a form on luxurypoolandspa.com, by texting us first (by texting our number you agree to receive replies and related messages from Luxury Pool & Spa), or by giving consent to a showroom team member in writing or verbally. Each opt-in is collected directly by Luxury Pool & Spa. We do not buy, rent, or accept text consent from third parties, and consent given to another company does not count. Consent to receive marketing texts is not a condition of any purchase.
- Message frequency: Message frequency varies.
- Costs: Message and data rates may apply.
- Opt out: Reply STOP at any time to unsubscribe. You will receive one confirmation text and no further messages. You may also use the words END, CANCEL, or UNSUBSCRIBE. To opt back in at any time, reply START. Opting out stops our texts but does not delete other records, such as past orders.
- Help: Reply HELP for assistance, call (434) 202-2331, or use our contact form.
- Carriers: Carriers are not liable for delayed or undelivered messages.
- Privacy: See Sections 2 to 5 above for how we handle your information. Your mobile number and consent are never shared with third parties or affiliates for marketing.
Sample messages
- Opt-in confirmation: “Thank you for opting in to text messages from Luxury Pool & Spa. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. Privacy Policy and Terms: luxurypoolandspa.com/text-communication-privacy-policy/”
- Help reply: “Thank you for contacting Luxury Pool & Spa. For help, call (434) 202-2331 or visit luxurypoolandspa.com/contact/.”
- Opt-out reply: “You will no longer receive messages from Luxury Pool & Spa. To opt back in at any time, reply START.”
Consent wording used on our website forms
By checking this box, I consent to receive text messages from Luxury Pool & Spa at the number provided, including replies to my inquiry, appointment and order updates, and promotional offers. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase. View our Privacy Policy and Text Messaging Terms.
14. Contact Us
Luxury Pool & Spa
Contact form: https://luxurypoolandspa.com/contact/
- Charlottesville: 257 Connor Dr A, Charlottesville, VA 22911 · (434) 202-2331
- Fredericksburg: 9755 Patriot Hwy, Fredericksburg, VA 22407 · (540) 710-9700
- Richmond (Midlothian): 2045 Walmart Way, Midlothian, VA 23113 · (804) 794-7721
- Henrico: 3426 Pump Rd., Henrico, VA 23233 · (804) 364-3577
Hours at all locations: Monday to Friday 10 am to 6 pm, Saturday 10 am to 5 pm, Sunday closed.
